Home / Return & Refund Policy
~~ 注意事項 (Important Note) ~~ 現貨、不同到貨日期的預訂商品不接受合併下單,錯誤合併下單的話會取消訂單的可能。 Combined orders are not accepted for IN-STOCK and PRE-ORDER products with different arrival dates. If IN-STOCK and PRE-ORDER products are combined into one order, order will be cancelled. ※ 預訂商品 (PRE-ORDER) ※ 📌 如果商品預訂數量到達供應商上限,會提前截單而不作另行通知。 Pre-order will be closed in advance without prior notice when pre-order quantity of the product reaches the supplier's limit. 📌 商品相片、描述只供客人參考,一律以實物顏色、狀態為準。 Product photo and description are for reference only. The actual product could be slightly different. 📌 預訂商品需預付訂單總額的半數或以上作訂金確認訂單,如果遇缺貨則缺貨品的訂金*(信用卡手續費除外)退回。 For pre-order products, minimum deposit of 50% of the total order amount is required. If product(s) is/are unavailable or out of stock, deposit, except Stripe FEE for Credit Card Payment, will be refunded. 📌 預訂商品均沒有現貨,出貨時間視乎日本/海外供應商。 Delivery day of the pre-order products depend on the supplier. 📌 預訂產品會於發售當地每月月底集合出貨、從當地到香港運輸需時約2-4星期。 Available product(s) will be shipped together at the end of the month form origin. The delivery standard from origin to HK is 2-4 weeks. ※ 預訂暫時缺貨商品 (BACK-ORDER) ※ 📌 商品相片、描述只供客人參考,一律以實物顏色、狀態為準。 Product photo and description are for reference only. The actual product could be slightly different. 📌 預訂暫時缺貨商品需預付訂單總額的半數或以上作訂金確認訂單,如果遇供應商缺貨則退回缺貨品的訂金*(微訊支付、支付寶及信用卡手續費除外)。 For back-order products, minimum deposit of 50% of the total order amount is required. If product(s) is/are unavailable or out of stock, deposit, except Stripe FEE for WeChat Pay, Alipay, and other Credit Card Payment, will be refunded. 📌 暫時缺貨商品均沒有現貨,只接受預訂,出貨時間視乎日本/海外供應商。 Delivery day of the back-order products depend on the supplier. The order process may take longer than 6 months. 📌 預訂產品會於發售當地每月月底集合出貨、從當地到香港運輸需時約2-4星期。 Available product(s) will be shipped together at the end of the month form origin. The delivery standard from origin to HK is 2-4 weeks. ※ 在庫商品 (IN-STOCK) ※ 📌 商品相片、描述只供客人參考,一律以實物顏色、狀態為準。 Product photo and description are for reference only. The actual product could be slightly different. 📌 由於現貨庫存與各門市同步,會有出現網店下單後缺貨的可能性。如果出貨時發現缺貨,會另行聯絡客人安排缺貨產品退款。 Since the inventory is synchronized with the KWUN TONG store, some items may be out of stock at the store. If the product out of stock, customer will be contacted to arrange a refund for the out of stock product. 📌 中古商品(PRE-OWNED) 會在商品描述中特別註明其中古狀態及等級。 Pre-owned products are clearly marked in the product option with their condition rating. 📌 中古商品(PRE-OWNED) 的描述及狀態等級只供客人參考,一律以送貨前實物顏色、狀態為準。 Pictures and images may not equal to actual products. Please find the Condition Rank about the state of the products for your reference. ~~ 購物條款及細則 (Purchasing Policy) ~~ 📌 由於需要事前確認款式,本店所有散裝及套裝的.扭蛋類性質產品.均不提供扭蛋保護殻(蛋殻)。 All gashapon items are not contain covered shell. 📌 本店所有.電子玩具.均會在出貨前開封作檢查,確保玩具如描述相同才發貨。 All eletection toys will be opened for checking to ensure which is same as description before delivery. 📌 產品在寄出前亦會作包裝安全檢查及拍照作紀錄! All products will have packaging safety check and photo taken before delivery. 📌 所有訂單(不論現貨或預訂)落單付款後一律不設退換。 All products cannot be refunded when the purchase order is placed. 📌 如因供應商或其他原因缺貨而造成退款,本司會把訂金退回客人所提供的銀行戶口,而信用卡付款則直接退回客人的信用卡餘額內。 If product(s) is/are unavailable or out of stock, deposit will be refunded. 📌 不論是預訂或現貨商品,使用微信支付、支付寶 及 信用卡(包括Apple Pay/Google Pay)作付款方式的訂單均包含支付系統公司的交易手續費(收費見下表),任何情況下手續費一律不設退款。 WeChat Pay, Alipay, and other Credit Card Payment(include Apple Pay/Google Pay) both contains Service Fee by Payment method provider(See the table below). After order is placed, Service Fee is non-refundable. 📌 各種支付方式的交易手續費收費: 八達通:交易金額的0%[免手續費至另行通知] sᴛʀɪᴘᴇ 信用卡/VISA/MASTER/銀聯/UnionPay:交易金額的3.4%+ʜᴋᴅ$3 ʏᴇᴅᴘᴀʏ 信用卡/VISA/MASTER/銀聯/UnionPay:交易金額的4% ʏᴇᴅᴘᴀʏ 支付寶HK:交易金額的2% ʏᴇᴅᴘᴀʏ 微信支付/WeChatPay:交易金額的2% 📌 Transaction fees for different payment methods: Octopus:Free of charge until further notice sᴛʀɪᴘᴇ VISA/MASTER/UnionPay:3.4% of transaction amount+ʜᴋᴅ$3 ʏᴇᴅᴘᴀʏ VISA/MASTER/UnionPay:4% of transaction amount ʏᴇᴅᴘᴀʏ AlipayHK:2% of transaction amount ʏᴇᴅᴘᴀʏ WeChatPay:2% of transaction amount 📌 客人遞交及/或確認訂單即表示明白並接受商品描述、購物條款及細則。 After the order is placed, we assumed that customer read and agreed the product description and purchasing policy. ~~ 運輸事項 (Shipping Note) ~~ 📌 在確認訂單及到貨後,會在3-21個工作天內發貨 (預約產品除外),運輸時間視乎客人選擇的派遞服務及運輸公司。 After payment is confirmed, it will be shipped within 3-21 working days (except for pre-order product). The shipment delivered days depends on the the shipping method and carriers. 📌 發貨後會有電郵通知快遞單號(如有) 或 取貨點免費存放時限。 After delivery, there will be an email notification with the courier number or final consignment shop pickup date. 📌 如選擇《本地郵寄》(不論平郵或郵局自取),均有一定遺失或損壞風險,所有郵寄風險一律由客人自行承擔。 Delivery by HK Post contain risk like losing and damage, we shall not be responsible or liable for any loss or damage. 📌 如選擇《順豐到付》,出貨後會收到順豐短訊通知,派送服務受順豐條款約束。 If SF-Express COD service is chosen, SMS message will be received when the package is arrived. This service is under SF-Express terms and conditions. 📌 國際訂單會在產品到貨後及準備好發送前通知所需要補付的郵費。確認收到補款後,會在7-21個工作天內發貨,運輸時間視乎客人選擇的派遞服務及運輸公司。 For International Delivery, shipping fee will be calculated after the item(s) is/are in-stock and the notification message will be sent to inform customer how to pay the shipping fee. After payment is confirmed, it will be shipped within 7-21 working days. The shipment delivered days depends on the the shipping method and carriers. 📌 有關國際訂單,因各國或地區的關稅政策有所不同,客人有可能被收件國家/地區收取關稅。所有關稅將由買方承擔,請在購買前先瞭解清楚自己國家或地區關稅等相關規定。 For international orders, due to the tariff policy of different countries / territories vary, tariffs could be charged. All tariffs borne by the buyer. Please understand the relevant regulations of tariffs in your country/region before purchasing. 📌 所有銷售都是最終的,不接受退貨。如果郵寄包裹有任何問題,需要在簽收後3日內聯繫客服提出,超過3日的訂單將不受理。 All sales are final and returns are not accepted. If there is any problem about the package, please contact us within 3 days after picked up. ※ 在庫商品 (IN-STOCK) ※ 📌 確認付款後,會在3-21個工作天內發貨 (預約產品除外),運輸時間視乎客人選擇的派遞服務及運輸公司。 After payment is confirmed, it will be shipped within 3-21 working days (except for pre-order product). The shipment delivered days depends on the the shipping method and carriers. ※ 預訂商品/暫時缺貨商品 (PRE-ORDER/BACK-ORDER) ※ 📌 預訂商品通常會在供應商出貨後2-4個星期到逹香港 (遇上突發事情如颱風、日本假期等因素除外)。 PRE-ORDER/BACK-ORDER products will be shipped around 2-4 weeks after delivered from Japan / Other oversea Suppliers (Except in case of Typhoon, public holiday in Japan etc cases). 📌 產品到達香港本店後會有電郵 或 WhatsApp訊息通知到貨。 Email / WhatsApp message will be sent when product arrived at our local store(s). 📌 客人需於到貨後3天內支付尾款(包括郵費),逾期未補尾款的訂單會被沒收訂金而不作任何通知。 Customer are required to pay the balance(including shipping fee) within 3 days after the product arrival. Otherwise, deposit will be forfeited. 📌 確認運費付款後,會在3-21個工作天內發貨 (預約產品除外),運輸時間視乎客人選擇的派遞服務及運輸公司。 After payment for shipping fee is confirmed, it will be shipped within 3-21 working days (except for pre-order product). The shipment delivered days depends on the the shipping method and carriers. ~~ 中古商品狀態等級 (Condition Rank for the Products) ~~ S+: 商品全新未開封。 Products is sealed or appears to be unopened. S : 商品外盒已開封,內包全新。 Products is not sealed but appears to be unopened. A+: 商品已開封,但無明顯傷痕。配件全齊。 Products has been opened but no visible damage. All bundled products are included. A : 商品已開封,有輕微損傷。配件全齊。 Opened product have visible minor dirt or damage. All bundled products are included. B : 商品已開封,有輕微損傷。有部份配件可能缺失。 Opened product have visible minor dirt or damage. Bundled products may be missing. C : 商品已開封,有明顯損傷,如日燒、大面積的花痕等。有部份配件可能缺失。 Opened product have clearly damage. Sub parts may be missing. E : 商品有嚴重損傷。有部份配件可能缺失 及/或 已壞機。 Products have severe damage. Sub parts are missing, and/or having operation problems. - 商品包裝盒狀態等級 (Condition Ranking for Products Package) S : 包裝盒無明顯損傷。 No visible damage to the box is visible. A : 包裝盒有輕微損傷。 Some damage of the box is visible. B : 包裝盒被嚴重破壞。 Box is clearly damaged. NA: 無包裝盒或內包裝。 No box or product packaging. ~~ Disclaimer ~~ We will not be liable for any problems caused by mistakes or improper use of the product. We reserve the right to modify and revise the price, delivery charges and online shopping terms and conditions in any time without prior notice. In case of any dispute, we reserves the right of the final decision. This Disclaimer has been translated into Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail. 我們希望每位客人都能夠購買到適合的產品。 客人若果對產品有疑問,我們強烈建議閣下在選購任何產品前,先聯絡我們作出了解!謝謝! NO returns or refunds are offered. Should you have any enquiries, please contact our customer service team. **非銀行入數方式付款均包含 sᴛʀɪᴘᴇ信用卡手續費(交易金額的3.4%+ʜᴋᴅ$3) 或 ʏᴇᴅᴘᴀʏ 手續費(交易金額的2-4%),交易手續費一律不設退款**